At Star Used Cars, protecting your personal information is a core part of how we do business. This policy explains what we collect, why we collect it, and the strict standards we follow to keep your data secure and respected.
Last Updated: June 11, 2026
Our Commitment to You
We handle every customer's information with the same care and confidentiality we would expect for ourselves. Star Used Cars does not sell your data, does not rent it, and does not share it for outside marketing purposes. Your information is used solely to serve you as our customer.
Information We Collect
When you contact us, submit a financing application, or complete a reservation request, we collect only the information you choose to provide — typically your name, email address, phone number, and the details you share about the equipment or vehicle you're interested in. Our website also records standard technical data (IP address, browser type, pages visited) through secure server logs that help us maintain site security and improve your experience.
How We Use Your Information
- Respond to your inquiries promptly — typically within one business day
- Prepare accurate quotes and the product information you requested
- Process financing applications with our lender network when you apply
- Coordinate inspection, delivery, and post-sale support
- Comply with applicable federal, state, and industry regulations
How We Protect Your Information
All data transmitted through our website is encrypted using industry-standard SSL/TLS encryption. Customer records are stored on secured systems with access limited to authorized staff who need the information to serve you. Financing applications are transmitted directly to our lender partners through their own secure channels — we do not retain sensitive financial documents on our website.
Sharing With Third Parties
We share your information only with parties directly involved in serving you:
- Lender partners — only when you submit a financing application and only with the data you provide
- Trusted service providers (hosting, email delivery, analytics) bound by strict confidentiality and data-protection agreements
- Government or regulatory authorities when legally required — for example, title transfers, tax reporting, or lawful law-enforcement requests
We do not sell, rent, or trade your personal information to data brokers, marketing companies, or any third party for commercial purposes — ever.
Your Rights
You have the right to:
- Request a copy of the personal information we hold about you
- Correct any inaccurate information in our records
- Request deletion of your data, subject to legal record-keeping obligations
- Opt out of marketing communications at any time
- Receive a clear, written response to any privacy request within 30 days
Residents of California (CCPA/CPRA), Virginia, Colorado, Connecticut, Utah, and other states with consumer privacy laws have additional rights guaranteed by those statutes, and we honor every one of them.
Data Retention
We retain customer contact records only for the time needed to provide service and meet our legal obligations — typically no longer than 24 months from your last interaction, unless ongoing service, warranty, or financial reporting requires a longer period. After that, records are securely deleted or anonymized.
Cookies and Tracking
We use only essential cookies that are necessary for the website to function (page navigation, form submissions, security). We do not deploy advertising trackers or sell visitor data to third-party advertisers. You can manage or disable cookies in your browser at any time, though some features may not work without them.
Children's Privacy
Our website and services are intended for adults aged 18 and over. We do not knowingly collect information from children under 13 in line with the Children's Online Privacy Protection Act (COPPA). If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The "Last Updated" date at the top of this page will always reflect the most recent revision, and material changes will be communicated clearly.
Contact Us
For privacy questions or to exercise any of your rights, contact our team using the information on our Contact page. You will always reach a real person — not an automated system.